Legal access follows local law
Our Legal position is simple: access to the account, lobby and account services depends on local law. We ask you to provide accurate account details, complete phone verification before access, and keep your sign-in details private. If your location or eligibility changes, pause access and contact
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us through the account support route so we can check the record. Payment references such as DANA, OVO, GoPay, QRIS, bank transfer and virtual account are handled as account transaction records, not as permission to use the service. We may request a receipt or status detail
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when a payment record needs checking. Where local law permits, you can ask about the policy applied to your account, request a correction, or ask how long a particular record is retained. The policy applies consistently whether you use a phone browser or desktop browser in
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Indonesia.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.